Frequently Asked
Questions
Q: What causes excessive tearing
and staining:
A: Staining can be caused by a variety of
things:
- Clogged or Shallow Tear Ducts:
Studies indicate that 20-25% of small dogs and cats
are born with closed of shallow tear ducts. Tears
overflow because there the eyelid space is not deep
enough to contain them.
- Excessive Tearing: When the face
hair is wet from excessive tearing, it becomes a
breeding ground for bacteria and yeast infections
(AKA: Red Yeast, which causes deep reddish-brown
stains); Low grade bacteria infections may also
cause excessive tearing.
- Cutting Teeth: Cutting teeth may
cause changes in the head & mouth structure of
your pet, placing pressure on the tear ducts.
- Irritation & Allergies: Some
animals get hair or eyelashes into their eyes
causing irritation. Many breeds are
susceptible to allergies. Shampoos and other
chemicals can also irritate their eyes Some foods
cause allergic reactions; animals may also build an
allergic reaction over time to a type of food.
- Water: Water with high mineral
levels causes staining
- Food & Treats: Diet can play
a significant role in tearing. Many commercial
foods contain additives, preservatives and food
coloring. This could lead to staining.
- Fleas: Fleas survive in moisture,
which they get from the eye or moth area. This could
cause irritation and in addition red stains left
behind may be from flea feces. These are
just a few reasons. There are MANY more!!
Q: What is Eye
Envy so different that all the other products that
I've bought and don't work?
A: Eye Envy works at the true problem, a
bacteria infection. Eye Envy contains a cleanser,
an astringent (to dry the area) and herbal flower
extract (acts as a natural antibiotic) and an
antibacterial.
Eye Envy is a topical tear stain remover. Other
products are often masked as palatable supplements,
taking months to work and requiring your pet to ingest
antibiotics (e.g. tylan, tylosin as tartrate, collidal
silver).
Q: What if I've used
bleach or peroxide to clean the area around the eyes?
A: Bleach/Peroxide make the hair shaft very porous,
causing the stain to set into the hair. Eye Envy
will only lighten the areas previously damaged by bleach
or peroxide, but all regrowth will be clean.
PLEASE do not use peroxide, bleach or
woolite on your animals.
Q: Is Eye Envy safe to use on my
pregnant dog or cat?
A: Yes. Since Eye Envy is applied
externally, it is 100% safe to use on pregnant,
lactating and even small kittens (over the age of 7
weeks).
Q: Should Eye Envy be
refrigerated? If so, how long is it's shelf life?
A: Eye Envy should be refrigerated (unless your
buying the herbal version, which does not require
refrigeration). The shelf life in the refrigerator
approximately 3-4 months.
Q: Is Eye Envy applied inside
the eyes?
A: No. Eye Envy is to be applied externally
only.
Q: What happens if a small
amount gets into my pets eyes?
A: There is nothing to worry about is some
solution gets into your pets eyes. The ingredients are
safe and have been tested.
Q: How many pads come in a jar?
A: There are approximately 28-30 pads per jar.
Our pads are made of special material to avoid any
"fuzz" from getting into your pets eyes.
Q: Can I use Eye Envy on my
dog/cats legs, tail, mouth area? Is it safe?
A: Yes. The ingredients will not harm your
animal. Also, EE can be used for chin acne and urine
stains.
Q: Should I refrigerate my
product when it arrives?
A: Your product should be refrigerated as soon
as it arrives. It's shelf life outside of the fridge is
2-3 weeks, so you product should be refrigerated
immediately.
Q: I have a white dog, do you
recommend the powder?
A: Yes! With any white animals it is
recommended to use both the solution and the powder.
Q: Does Eye Envy fade/bleach
colored animals?
A: No. The product does not contain any
peroxides or bleaching agents. Your pets hair will not
discolor.
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If
your pets eyes are very crusty and full of debris,
then gently clean around their eyes with warm water
and a toothbrush (softly) or a small flea comb. Try
to remove as much debris as possible. If eyes are
mostly runny, with no big clumps of debris, then
skip this step.*
Gently
work the Eye Envy Powder into your
dogs fur, working around the eyes and working powder
against the hair growth. You can use a small brush,
Q-Tip or your fingertip. Allow to dry. You can apply
the powder immediately after applying the solution.
Avoid powder in their nose.
