100 % Natural and Organic Dog Products

OUR CURRENT SHIPPING SCHEDULE:

Normally we ship within 48-72 hours. (Weekends are not included)

Please allow 7-10 days to receive your order.

Sometimes due to production delays, shipping can be delayed as much as 7 days we will notify you immediately by email, if this is the case.

SHIPPING POLICY

Shipments to 48 States by USPS and FEDEX

Our Shopping Cart calculates actual USPS shipping Charges per Shipping Zone

• Applies only to the continental USA (Alaska and Hawaii excluded)
• Ground shipment by carrier of our choice.
• Entire order must be shipped to a single address
• Priority Mail and overnight shipping available. Full shipping fees apply. Email us at: shipping@botanicaldog.com.
• Risk of Loss: The customer bears all risk of loss when shipping by Priority Mail or Global Priority Mail.Order Tracking Our USPS packages are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.
  
  Lost Shipments All USPS mail shipments that do not show a delivery confirmation will be considered lost if they have not arrived after 20 business days per the USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
  
  Incorrect Addresses Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
  
  Guaranteed Delivery We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier and does not show as being delivered (via delivery confirmation), we'll replace it - FREE.If an incorrect address was provided this does not apply
  
  Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If USPS has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with USPS, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.
  
  Conditions: 1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
  
  2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
  
  3. Please don't try to file a false claim. We are informed as each package is delivered; we will be able to check if your package was delivered to you or not. If USPS can provide confirmation that the package was delivered, we will not send a replacement. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we had to include this paragraph, but while most customers are wonderful, there are always "bad apples" who ruin it for everyone and make us take these strict measures. Thanks for your attention

CANADIAN SHIPPING: Our Shopping Cart Calculates Postage. For small orders Global Priority is cheaper than Regular Airmail Post. Our shopping cart does not calculate this option but we will refund the difference to you if this is the cheaper method.

http://www.botanicaldog.caFor Our Grooming Line

For UK and Europe: Our Shopping Cart Calculates Postage.Our Shopping Cart Calculates Postage. For small orders Global Priority is cheaper than Regular Airmail Post. Our shopping cart does not calculate this option but we will refund the difference to you if this is the cheaper method.We are not responsible for custom fees. Package will be marked gift in order to reduce any custom fees.

INTERNATIONAL SHIPPING:

Rates as Quoted by shipping cart .We are not responsible for custom fees. Package will be marked gift in order to reduce any custom fees.

SALES TAX

South Carolina law requires that South Carolina based businesses ,collect sales tax on orders shipped to addresses within South Carolina.

AVAILABILITY OF ITEMS

In the event that we run out of an item that you order, you will be notified via email or phone.

We will ship your partial order immediately. Any unavailable items you've ordered will automatically be placed in a backorder status and you will be contacted as soon as the item is available. If this time frame is suitable to you and your pets needs we will ship the item when it is ready - we pay for the Standard shipping.

RETURNS AND REFUNDS

Should you product be damaged or unusable and you wish it replaced, please contact our customer service department at customercare@botanicaldog.comwithin 3 days of receivingthe order

Please report shortages and errors in shipping within 3 days. NO claims accepted after this time

We will immediately send a replacement and tell you what to do with the damaged item

If you are not completely satisfied with any purchase from Botanical Dog, please email us at: customerservice@botanicaldog.com within 5 days of receiving your order, and we will issue you a Return Authorization Number. Product must be in the original container and unused. . This will enable you to ship the product back to us at:

Botanical Dog

Please email us for correct warehouse Address.

Mount Pleasant, SC 29464

Please Note:

• Shipping fees are not refundable. For Items that receive free shipping that are returned the customer will be charged for the original shipping fee when credits are issued.This includes Partial Order Returns.Thank you for your understanding .Tracking information is provided.USPS Delivery confirmation is provided on all packages.Packages that show as being delivered cannot be claimed as not being received.Please see your local post office .
• CODs are not accepted
• Customers are required to pay return shipping
• All Returns need an authorization number
• A 20 % Administration fee is deducted from all returns

If your product was purchased from a retail store. Please return item to the original store. Thank You

TERMS AND CONDITIONS OF SALE:We reserve the right at any time to request confirmation from the customer, delay the order pending verification from the credit card company, or refuse any order based on the inability to legitimize the order.

Our validation process may include the validation of credit card information,address information,shipping and billing information

Thank you for your understanding in this matter..